Shipping policy

Order Processing

We process orders Monday through Friday, excluding holidays.
Please allow up to 2 weeks for order processing and fulfillment before your item ships.
Processing times may vary based on product availability.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods

All domestic and international orders are shipped via USPS.
Delivery times may vary depending on your location and postal service conditions.

Estimated Delivery Times

Domestic U.S.Shipping: 3-7 business days after processing
International Shipping: 7-14 business days after processing

Please note: delivery times are estimates and not guaranteed.

Shipping Delays

Cemetric Derell® is not responsible for delays caused by:

Weather conditions
Carrier disruptions
Customs processing
Incorrect shipping information by the customer

We recommend checking your tracking link for updates once your oder has shipped.

International Orders

International shipments may be subject to customs fees, duties, or taxes.
These charges are determined by your local customs office and are the responsibility of the customer.

Returns & Exchanges

For returns or exchanges, please contact us first at:

📧 info@cemetricderell.com

Items must be approved before being returned.
Unapproved returns will not be accepted.

For full return rules, please see our Return & Refund Policy.

Missing or Lost Packages

If your package shows as delivered but is not received: